Guardforce provides comprehensive cash management services for banks and financial institutions in Hong Kong to optimise their ATM operations and accelerate growth of their ATM networks.
Our integrated services include:
Cash replenishment – check and replenish cash reserve in machine to ensure a continuous flow of cash supply to meet customers’ needs
Cheque collection service – collect cheques from the customer's ATMs, deliver collected cheques to the customers’ specified branch and hand over to the branch staff
First-Line maintenance – collect retained ATM cards, re-fill promotion materials, change printing ribbon, advice slips and journal tapes, check alarm system, hold stock of ATM stationery and ascertain machine is in good order, etc.
Second line maintenance – liaise with and monitor the customer's service contractors and arrange maintenance service, etc.
ATM monitoring and Alarm response – 24-hour "On Call" for alarm call-out by a designated Guardforce officer; respond to alarm within an agreed timeframe to carry out initial inspection of the ATM location and report the condition of the ATM centre to the customer's designated staff; take action in accordance with client’s instructions; reset alarm for normal function in ATM centre in the event of false-alarm.
Emergency maintenance services – take action on any urgent maintenance requests by customers
With the support of Guardforce's a reliable, secure and cost-effective ATM management solution, financial institutions will be able to focus their resources on core business competencies.